Criminal Subpoena Policy

SolidShellSecurity's Privacy Policy prohibits the release of customer or account information without express permission from the customer, except under limited circumstances such as when required to comply with law or legal process properly served on SolidShellSecurity or one of its affiliates.


If you seek the identity or account information of an SolidShellSecurity customer in connection with a criminal matter, and you are a member of the law enforcement community, you must fax, mail, or serve SolidShellSecurity, Inc. with a valid subpoena.


Background Documentation

SolidShellSecurity reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the SolidShellSecurity customer information is related to the pending litigation and the underlying subpoena.


Submission of Subpoenas

SolidShellSecurity is located in Dade City, Florida and all criminal subpoenas should be served at that location or mailed to:


Compliance Department
SolidShellSecurity, LLC.
17338 Palomino Lake Dr
Dade City, FL. 33523

Alternatively, the civil subpoena can be faxed to:

(813) 838-5852
Attn: Compliance Department

Notice to Customer and Response Time

Upon the receipt of a valid criminal subpoena, unless the circumstances or subpoena warrant otherwise, SolidShellSecurity may promptly notify the customer whose information is sought via e-mail or U.S. mail. If the circumstances do not amount to an emergency, SolidShellSecurity may not immediately produce the customer information sought by the subpoena and may provide the customer an opportunity to move to challenge the subpoena in court. SolidShellSecurity reserves the right to charge an administration fee to the customer by charging the customer's SolidShellSecurity account.


Policy Regarding Email

Except as required by an order in accordance with 18 U.S.C. �2701 et seq. issued by a court of competent jurisdiction, SolidShellSecurity will not produce the content of e-mail or other electronic communications. Whether or not SolidShellSecurity gives its customer advance notice of any such disclosure will be governed by the terms of the Order.


Modification of Policy

SolidShellSecurity reserves the right to modify this policy at any time in its sole discretion.