No Overloaded Servers
High-end servers, low number of customers per server, and 50% less fat.
Our current hosting philosophy is based on guaranteed performance. While other hosts may try to cram as many accounts as possible on shared servers, we have used our years of experience and the technical analysis performed by our technical gurus to determine exactly how many accounts we should be putting on any given server. In addition, we are continually upgrading our hardware platforms to be among the best in the industry.
Each top-of-the-line server we now use could easily handle an insane number of clients, but we still keep the numbers low. It helps us sleep easier at night.
No Outsourced Support
Our team knows us, knows web hosting and knows how to help you.
Yes, outsourcing support can save a lot of money. But nothing is more infuriating for a customer than dealing with a support technician that doesn't understand the problem or has a failure to communicate. We are proud to say that in our years of doing business, we have grown a great team of dedicated staff members, all as in-house employees. Each is fully trained to know our company and services inside and out, fluent in English and has excellent people skills.
We Guarantee Our Uptime, Support and Services
We hate downtime as much as you, and we do everything we can to ensure all our customer's websites have the highest possible uptime for their websites! We are so confident, we offer a 99.9% uptime guarantee so that if we don't hit this mark you get your money back.
That isn't all we guarantee though. We also guarantee the response time of our tech support to ensure you always get a fast response to your problems. Plus our Management Team is accessible to all our customers if you ever have any complaints. Every morning the CEO, COO, and DTO review every ticket or chat that receives a low rating and contacts the customer to make sure the issue was fixed and to correct any mistakes support might have made. We are not perfect, but perfection is our goal.
Our Support Team is Friendly, Fast, and Knowledgeable
We all know how frustrating it can be to have a problem and not get the support you deserve. At SolidShellSecurity, service is our highest priority! Our expert team is here to help you 24/7 and we strive to provide the best customer service possible. If you have a problem we will investigate it, find a solution, test the solution, and then send you a full explanation. We hate it as much as you when a support representative doesn't explain something fully or asks you to test to see if a fix worked. At SolidShellSecurity that should never happen; if it does please alert our Management Team directly at [email protected]
Our Web Hosting is Easy To Use
We don't want to make web hosting any more complicated than it already is, and our online control panel is designed to be very easy to use. We are constantly making adjustments to improve usability and you can try a demo and take tours of our Web Hosting, Reseller Hosting, and VPS Hosting.
For more advanced users this doesn't mean you are missing anything. In fact, it means our interface is just easier to use than our competition while still allowing you to do just about anything! We are always open to requests and if you need a new feature just let us know.
Our Customers Are Our Biggest Asset
We value our customers and do everything possible to ensure their happiness. That is our promise and you can see by our reviews that we are succeeding! We hope to have you as a customer soon and please let us know if you have any questions.